FAQ’s

  1. If I use the EZ Orthotics regularly, how long will it take for my injury to heal?
  2. What is meant by “custom fit”?
  3. How do I keep EZ Orthotics clean?
  4. Can I wear EZ Orthotics with other shoes?
  5. Where else can I buy EZ Orthotics?
  6. Does medical insurance cover EZ Orthotics?
  7. What if I have questions after I receive the orthotics?
  8. How does the money-back guarantee work?
  9. Can I use the EZ Orthotics with any running shoes?

If I use the EZ Orthotics regularly, how long will it take
for my injury to heal?

It takes up to four days for your foot to adapt to the moving silicon fluid. Assuming you wear the EZ Orthotics at all times, in two weeks you will be noticeably better. Healing will reach a plateau after about six weeks, and then you should observe slow improvement over another 6-12 months, for maximum effect. Remember, it took years for your injuries to develop; the healing process too takes time.
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What is meant by “custom fit”?

With hard orthotics, various types of molds will typically be made of your feet. With EZ Orthotics, we scan the impression you make while standing normally in a neutral corrected position in a foam box. From that scan we calculate the fluid necessary to properly align your foot. Then, we inject high viscosity silicone into a polyurethane template matched to your foot size. The result is inserted into a shock absorbing cover. Note, the toes are not involved, so the cover can be trimmed for greater comfort. Occasionally, a patient feels too much fluid and the EZ Orthotics have to be adjusted at no charge. If this should happen in your case, you would have to let us know within a reasonable period of time, of course.
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How do I keep EZ Orthotics clean?

Take them out of their covers and wash the covers. Wash by hand with Woolite and air dry.
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Can I wear EZ Orthotics with other shoes?

Please do. You need to wear them continuously. In dress shoes, you can wear the EZ Orthotics without covers for a slimmer profile. Many delighted patients buy a second pair so they will not have to transfer their EZ Orthotics from one pair of shoes to another. We will not, however, sell you a second pair for at least six weeks after you receive your original order. We want to be sure your original pair has been made to a precise fit.
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Where else can I buy EZ Orthoticss?

You can buy EZ Orthotics from many podiatrists (foot doctors). If you do purchase them in this way, however, you should be aware that you will not have the benefit of the foam box fit or the money-back guarantee.
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Does medical insurance cover EZ Orthotics?

If your insurance covers custom orthotics, we will complete your forms and submit them for you. EZ Orthotics do meet insurance company stipulations for custom orthotics. In the case of insurance coverage, however, you must pay us for the custom fit. Your insurance company reimburses you directly.
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What if I have questions after I receive the orthotics?

Answering your questions is part of our custom service. When you make your purchase, you will receive a toll-free number and e-mail address. We prefer to receive questions by e-mail. We will answer any questions you submit to us pertaining to the knee, the ankle, and/or the foot.
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How does the money-back guarantee work?

If EZ Orthotics do not substantially alleviate your symptoms within 45 days, you can return them for a refund. We do deduct
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Can I use the EZ Orthotics with any running shoes?

The EZ Orthotics are slightly wider than the sizing indicated due to the outer edge seal that is used to contain the liquid silicone. Therefore, normal to wider shoes work best with the EZ Orthotics, more so than a narrow shoe. Straight board last shoes such as New Balance, Brooks, or Asics works fairly well. A narrower shoe with a curved sewn last will not work as well. Remember, you may possibly have to change shoes to accommodate the orthotics. The increased control, stability, and reduced impact to your feet will eliminate injuries, and your return to running will be more than worthwhile.
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© 2017 EZ Orthotics

EZ Orthotics
15215 National Ave #100
Los Gatos , CA 95032
Phone: (800) 433-3668

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